Privacy Policy

Welcome to Caesarean Phoenix. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, whether online or in person.

By using our website (www.caesareanphoenix.com), purchasing our products, or participating in our coaching services, you agree to the practices outlined below.

1. Who We Are

Caesarean Phoenix provides fitness, rehabilitation, and mindset coaching primarily for mothers recovering from Caesarean births. We operate online from the United Kingdom and serve clients worldwide.

2. Information We Collect

We collect personal and health-related information necessary to deliver safe and effective coaching services.

Information you provide directly:

  • Name

  • Email address

  • Billing and shipping details

  • Payment information (processed via third parties like Stripe and Podia)

  • Health information, if provided as part of coaching or consultation

  • User account details (if you sign up for courses or coaching services)

Information we collect automatically:

  • Device information (IP address, browser type, operating system)

  • Usage data (pages visited, time spent on the site, links clicked)

  • Tracking data via Facebook Pixel and other analytics tools

3. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our coaching and educational services

  • Communicate with you about your account, bookings, and progress

  • Send you newsletters, updates, and promotional emails (you may unsubscribe at any time)

  • Create tailored fitness and rehab plans

  • Process payments and manage subscriptions

  • Comply with legal and regulatory obligations

We only collect health information when it is relevant to the services you request, and it is handled with the highest level of confidentiality.

4. Legal Bases for Processing (GDPR)

For users in the UK and EU, we process your personal data under the following legal bases:

  • Consent: When you subscribe to our emails or provide health information

  • Contract: To deliver services you have purchased

  • Legal Obligation: To comply with applicable laws

  • Legitimate Interests: To analyze usage and improve our services

5. Sharing Your Information

We do not sell or rent your personal data. We may share your data with:

  • Service providers: Such as Podia (course platform), Stripe (payment processor), Calendly (booking), and email marketing platforms.

  • Analytics and ad partners: Like Facebook Pixel, for limited tracking and marketing.

  • Legal authorities: If required to comply with law or protect rights.

6. International Data Transfers

If you are accessing our services from outside the UK, your data may be transferred to and processed in the UK or other countries with different data protection laws. We take steps to ensure such transfers comply with legal requirements (e.g., using Standard Contractual Clauses where applicable).

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your data

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications

  • File a complaint with a supervisory authority

To exercise your rights, email us at [Insert Email].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website usage

  • Provide a smooth user experience

  • Deliver personalized marketing via platforms like Facebook

You can adjust cookie preferences via your browser settings.

9. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements.

10. Data Security

We implement technical and organizational measures to protect your data. While we take all reasonable precautions, no system is 100% secure.

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review the policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Caesarean Phoenix
Email: amy@caesareanphoenix.com
Website: https://www.caesareanphoenix.com